Payment and Refund Policy
Effective Date: 1st April 2025
Business Name: Scrimatec IT Solutions Pvt. Ltd.
Website: https://scrimatec.com
Payment Policy
We accept secure online payments via Razorpay, offering options like UPI, credit/debit cards, net banking, and wallets.
All transactions are processed in INR and protected by Razorpay’s PCI-DSS compliant gateway. Scrimatec does not store any sensitive payment information.
Payment Confirmation
- You’ll receive a confirmation email and/or SMS from Razorpay.
- Scrimatec will issue a digital receipt.
- If not received within 24 hours, please contact our support.
Refund & Cancellation Policy
We offer IT services and digital products. Refunds are provided on a case-by-case basis as outlined below:
| Reason for Refund | Eligibility | Refund Time |
|---|---|---|
| Duplicate payment | Yes | 7–10 business days |
| Payment failed but amount debited | Yes (verified via Razorpay) | 5–7 business days |
| Service not delivered due to our fault | Yes (upon review) | 7–10 business days |
| Change of mind | Not eligible | — |
Note: Refunds are always processed to the original payment method used.
Contact for Payment & Refund Queries
Email: admin@scrimatec.in
Phone: +91-9552552799
Office Hours: Mon–Fri, 10 AM to 6 PM IST
Dispute Resolution
If you have any billing issues or disputes, please raise a support ticket at https://scrimatec.com/contact/. We aim to resolve disputes within 5 working days.