Payment policy
We accept secure online payments via Razorpay, including UPI, credit and debit cards, net banking and wallets. All transactions are processed in INR through Razorpay's PCI-DSS compliant gateway. Scrimatec does not store any sensitive payment information.
Payment confirmation
- You'll receive a confirmation email and/or SMS from Razorpay.
- Scrimatec will issue a digital receipt.
- If you don't receive it within 24 hours, please contact our support team.
Refund & cancellation policy
We offer IT services and digital products. Refunds are considered case by case as outlined below:
| Reason for refund | Eligibility | Refund time |
|---|---|---|
| Duplicate payment | Yes | 7–10 business days |
| Payment failed but amount debited | Yes (verified via Razorpay) | 5–7 business days |
| Service not delivered due to our fault | Yes (upon review) | 7–10 business days |
| Change of mind | Not eligible | — |
Refunds are always processed to the original payment method.
Payment & refund queries
Email: admin@scrimatec.in
Phone: +91 95525 52799
Office hours: Mon–Fri, 10 AM – 6 PM IST
Dispute resolution
If you have a billing issue or dispute, please raise a request through our contact page. We aim to resolve disputes within 5 working days. Scrimatec may update this policy at any time; changes will be reflected on this page.